Support
We provide full technical support and maintenance services
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We, at Tecnowok Solutions, provide full technical support and maintenance services such as troubleshooting, bug- fixing, assistance in installation and use of softwares etc. We provide remote troubleshooting services wherein your issues would be solved instantly without any wait time for the technician to arrive at your place.
Bug fixing
Problem analysis and resolution
On call support
Software installation
Installation of new updates
Modification or technical requirement changes
Upgradation to latest versions
Optimization and rewriting
Todelight you with optimal solutions and results, we follow a simple process so that you can hire your resource at ease.
After taking up your project, we send you our detailed guidelines stating our support services and our troubleshooting process. You can contact us on the number provided to you and our dedicated engineers will promptly work on your request.
On receiving your complaint, our engineer will connect with you to understand the issue caused and the error received.
After understanding your concern and issue faced, our engineer will assess the root cause of the issue. Our expert engineers will then figure out the best possible solution for the prevailing issue and then discuss that solution with you.
Post discussion of the issue and solution with you, our engineers will promptly start working on your issue and will resolve it at the earliest.
The solution rendered goes through testing to ensure a stable, and bug-free solution before finally delivering it to you and closing your service request.
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Corrective Maintenance
Corrective maintenance includes rectification of the errors in the design, code or logic. Fixing and removing any bugs and glitches in the software falls under corrective maintenance.
Adaptive Maintenance
Adaptive Maintenance comes into play when there are changes to be made in the existing software. Updating the software, rectifying or modifying the software, reconfiguring hardware, all these services come under adaptive maintenance.
Perfective Maintenance
When the software goes under a number of alterations and enhancements to get the best product for release, it is perfective maintenance. All changes, editing, addition, deletions to be done to the software are done under perfective maintenance.
Preventive Maintenance
Preventive maintenance is done to make the software more stable and maintain it to run smoothly for a longer period. It is done to prevent the issues that may prevail as the software evolves with the new updates.
You choose, we deliver:
Freedom to choose a certified resource as per your company’s requirements.